Almost three weeks have passed since Lufthansa cancelled my
flight from Tel Aviv and I have still not heard from them with their arrangements
of reimbursement. Instead I get almost daily marketing emails from them. The
latest one suggested that I should “Join the
Muppets. Mit Lufthansa.“ Are they crazy?
Some idiot in the PR department of
Lufthansa must think that sending invitations to a Muppet lottery game is the
way to wipe away the memory of thousands of cancelled flights.
Lufthansa neither emailed nor smsed me to inform me of the
cancelled flight. By the time I received a general “we are sorry about the
strike and please get in touch with our call centre” email from them, I had
already bought a ticket with another airline. Has anyone on the LH board ever tried
to get in touch with their call centre?
I don’t mean through their dedicated VIP line.
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