Friday, 18 April 2014

Lufthansa II

Almost three weeks have passed since Lufthansa cancelled my flight from Tel Aviv and I have still not heard from them with their arrangements of reimbursement. Instead I get almost daily marketing emails from them. The latest one suggested that I should “Join the Muppets. Mit Lufthansa.“ Are they crazy?

Some idiot in the PR department of Lufthansa must think that sending invitations to a Muppet lottery game is the way to wipe away the memory of thousands of cancelled flights.

Lufthansa neither emailed nor smsed me to inform me of the cancelled flight. By the time I received a general “we are sorry about the strike and please get in touch with our call centre” email from them, I had already bought a ticket with another airline. Has anyone on the LH board ever tried to get in touch with their call centre?  I don’t mean through their dedicated VIP line. 

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