This is the fifth time, that Jonas Kaufmann has cancelled his participation at a performance that I have had tickets for. He is the greatest tenor in the world these days and when he does appear, it is a wonderful experience. But, buying a ticket for an opera, in which he is meant to sing, is like buying a lottery ticket. And, as lotteries go, there is no transparency.
What’s wrong with that man and his “viral throat infections”?
The only reason, I’ve booked tickets for Carmen was because Kaufmann was to sing Don José. And then the bas**** cancels yet again. Covent Garden does not refund the expensive ticket price, one does not even get the surcharge – that they levy when they have superstars in one of their productions – back.
All they offer – if one does not want to hear the second rate replacement they had arranged – is an exchange within the same season. That is up to mid-March with very little choice.
Neither Kaufmann, nor Covent Garden should be allowed to get away with this shoddy way of treating the public of opera lovers. Sadly, we are a captive audience and are being treated as such.
Shame on Covent Garden Opera Director Kasper Holten.Mr. Holten - the least you can do is give customers a 12 months period to exchange the tickets.